Return Policy

If you are not 100% satisfied with your online or in-store purchase, you may return items to us within 30 days for a full refund or exchange with receipt or proof of purchase. Returned or exchanged items must be in new, unused condition.

Original shipping and handling costs are non-refundable, and you will be responsible for paying necessary shipping costs for returning your item. Online purchases can be returned or exchanged in-store.

All SALE items are final & non-refundable.

 

For questions regarding our Return Policy please contact us via email, orders@thebigrock.com or phone, (252) 247-3575. Thank you!